ORIGINAL SCOPE
The item must be evaluated against Redline's contracted scope and the work actually performed on the project.
EXISTING REDLINE CUSTOMERSWARRANTY &
WARRANTY &
SERVICE REQUEST.
If something on your Redline project needs attention, tell us what you're seeing. Our team will review your request, project information and supporting photos so we can determine the appropriate next step.
THE REDLINE STANDARD
A CLEAR PATH BACK TO OUR TEAM.
Our commitment to the project does not end at closeout. This form gives existing Redline customers a direct way to report a potential warranty item, request service, or ask a project-related maintenance question.
BEFORE YOU SUBMIT
Please provide as much detail as possible and include clear photos or documents when available. Warranty coverage is determined after review of the original project scope, applicable warranty terms, manufacturer requirements, maintenance history and the reported condition.
ACTIVE DAMAGE OR URGENT SAFETY CONCERN?
Do not rely solely on this web form for an emergency. If there is immediate danger, contact the appropriate emergency service or utility provider first. For active property damage requiring prompt Redline attention, submit the form and call (903) 602-9785.
WHAT MAY AFFECT COVERAGE.
MAINTENANCE & WEAR
Normal wear, lack of required maintenance, owner damage, misuse or conditions outside the original work may not be warranty items.
WORK BY OTHERS
Alterations, repairs or modifications performed by others after Redline's work may affect warranty eligibility.
MANUFACTURER WARRANTIES
Some equipment, finishes and products are covered directly by the manufacturer and may follow separate warranty procedures.